FAQs

Do I need to register?

No, you can order and check out as a guest.

Can I login using my NYTimes.com login credentials?

Not at this time, but we plan to add this feature in the future.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Why am I being charged sales tax?

We collect sales tax on product purchases (and in some locations, delivery charges) in locations where we have a legal obligation to do so. Those taxes are calculated based on the state and local taxes applicable in the location where the order is being shipped. All taxes will be displayed before completion of your purchase.

How much is shipping and how do you ship your orders?

All shipping charges will be displayed before completion of your purchase.

Your order may be shipped by FedEx, UPS or the United States Postal Service, depending on the product, delivery location and type of delivery service selected.

All FedEx and UPS packages must be shipped to a physical address. You must use the United States Postal Service to ship to a P.O. Box or A.P.O. address.

Visit our Shipping & Processing page to learn more.

How can I track my order?

You can check the status of an order by logging into your Store account if you created one when ordering. If not, you can contact customer service at nytstore.support@nytimes.com (monitored 9 a.m. to 4 p.m. EST Monday through Friday), or by calling 1-800-671-4332 (available 24 hours a day).

You will receive an email with tracking information when your order has shipped.

How do discount codes work?

Discount codes must be entered before checkout. They must be used during their stated time periods. They apply only to orders shipped within the continental United States. Only one discount code can be applied per order. Some items are not eligible for the use of codes and additional terms may apply. Please check the applicable product pages for specific information.

Discount codes cannot be applied to previously placed orders. However, if you placed an order and forgot to enter an applicable discount code, and you contact customer service at nytstore.support@nytimes.com (monitored 9 a.m. to 4 p.m. EST Monday through Friday) or 1-800-671-4332 (available 24 hours a day) within 24 hours after you placed that order, we will try to cancel your order and/or apply the discount. Please note that some items, such as personalized items and other items marked “all sales final,” cannot be refunded after the order has been processed.

How do discount shipping promotions work?

Discount shipping offers apply only to orders shipped within the continental United States, and cannot be applied to purchases being shipped to United States Territories, APO/FPO or international addresses. Exclusions apply to all discount shipping offers, including free ground and express shipping. Shipping delivery estimates apply only to orders being shipped within the continental United States.

Discount shipping offers may not be combined with any other offers, discounts or coupons. The minimum purchase amount eligible for each discount shipping offer does not include purchases of gift codes or sales taxes. Discount shipping offers apply only to orders for which all items are to be shipped to a single destination address. Shipping surcharges due to an item’s size and/or weight will still apply. Discount shipping offers do not apply to product returns or previously placed orders.

Are all items eligible for a discount with a code?

No, certain products are not eligible for discounts - these may include sale items and items that are restricted from discounts. These restrictions will appear on the applicable product page and/or promotional materials.

Can I use more than one discount code per order?

No, only one discount code can be applied per order. Promotions may not be combined with any other offers, discounts or coupons.

If I send a gift, will the recipient see the price of the item?

No, our receipts do not show the amount spent. A receipt shows the name of the product, the SKU and the billing and shipping addresses, but no price.

What if I need to change, cancel or adjust my order?

Please call us at 1-800-671-4332 (available 24 hours a day). If the shipment is still being processed, we will try to make the change, cancellation or adjustment. There may be an additional fee to change the delivery address once the product has shipped. If the item has already shipped, and changes cannot be made, you may return the item in accordance with and subject to our return policy.

What if there is an issue with my order once I receive it?

Please contact customer service at nytstore.support@nytimes.com (monitored 9 a.m. to 4 p.m. EST Monday through Friday) or 1-800-671-4332 (available 24 hours a day). We will assist you with any issues in accordance with our return policy.

Do you offer international shipping?

Yes, we offer international shipping to many countries. You will see the option for International Checkout on the cart page. Please note that due to package size, weight or contents, some items are not eligible for international shipping.

For assistance with International Orders, please contact our partner at: customercare@globalshopex.com or + 17863914868.

The team is available from Monday to Friday from 9 a.m. to 5 p.m. EST.

I would like to order a large number of custom products. Can you help me with this?

Depending on the size of the order, we may be able to assist. Please email nytstore.support@nytimes.com with your order specifications (i.e. the item you’re interested in, quantity of items in the order, where you’d like to ship to, and the desired arrival date), and we will get back to you as soon as possible.

Do you have a physical presence?

No, we are web-based only.

Do you purchase items from the public for resale?

No.

Can I republish or license a photo, page or article?

Our products are for personal use only. A permissions license is required to use our content for republication, reproduction, advertising or for purposes of trade.

To license our articles, photos and more, please visit NYTLicensing at the link below:

https://nytlicensing.com/rights-and-permissions/

Can you help me with my newspaper subscription?

Please email home delivery at customercare@nytimes.com or call 1-800-698-4637 for the best service.