Shipping & Processing

How Shipping Works

You will be given several options at checkout depending on the package’s weight and destination. These include varying options from FedEx and United States Postal Service. All shipping times offered are in business days and do not include Saturday or Sunday delivery. The shipping times listed at checkout do not include processing/production time. 

All FedEx packages must be shipped to a physical address. You must select USPS to ship to a P.O. Box or A.P.O. address.

Applicable sales taxes and shipping charges will be stated during the checkout process. Shipping costs are determined by the delivery address and the weight of the package.

You will receive an email confirming your order, and subsequent email(s) with tracking details when your order has shipped. 

For certain shipping destinations, there may be an option to upgrade to express 1-day shipping; however, please note that selecting rush shipping does not reduce processing time. 

While we will do all we can to ensure your order is delivered on time, The Store cannot be held responsible for conditions beyond our control such as severe weather or FedEx/USPS service disruptions.

Processing Time

Processing time refers to the time between when the order is placed and when it is shipped. For custom and personalized products, processing time will be longer as each item is unique and made to order.

If there are multiple items in one order, items may be shipped separately. You will receive tracking numbers for every package.

Estimated processing time is listed on each product page. Processing times can range from 2 to 10 business days, but are subject to change because of high order volume during our holiday season throughout November and December. Please note that business days are Monday through Friday and exclude weekends and Federal holidays. 

International Shipping

We offer international shipping to many countries. You will see the option for International Checkout on the cart page.

For assistance with international orders, please contact our partner at customercare@globalshopex.com or + 17863914868. The team is available from Monday-Friday from 9:00 a.m. to 4:00 p.m. EST.

Checking Your Order Status

You can check the status of an order by logging into your Store account if you created one when ordering. If not, you can contact customer service at nytstore.support@nytimes.com (monitored 9 a.m. to 4 p.m. EST Monday-Friday), or by calling 1-800-671-4332 (available 24 hours a day). 

We start working on fulfilling your order as soon as it is placed, so it is typically not possible to make any changes or modifications to an order. Please contact nytstore.support@nytimes.com (monitored 9 a.m. to 4 p.m. EST Monday-Friday), or by calling 1-800-671-4332 (available 24 hours a day) with any requests for order modifications and we will do our best to accommodate.